Live Chat Inbox

Left Panel (Chat List):
• Sorted by most recent message.
• Unread count badge shown on each chat.
• Search chats by contact name or phone number.
• Filter by: All, Unread, or by specific WhatsApp instance.

Center Panel (Chat Window):
• Full message history with timestamps.
• Send text, images, videos, audio, and documents.
• See message status: Sent ✓, Delivered ✓✓, Read 🔵✓✓.

Right Panel (Contact Info):
• Contact name, phone, and profile picture.
• CRM fields: stage, tags, assigned agent, notes.
• Custom fields.
• Automation session status.

Quick Replies are pre-saved message templates you can insert instantly.

Creating Quick Replies:
1. Go to Settings → Quick Replies → Add Quick Reply.
2. Enter a Shortcut (e.g. greeting) and the Message Content.
3. Click Save.

Using Quick Replies in Chat:
1. Click in the message input box.
2. Type / followed by the shortcut name.
3. Select the quick reply from the dropdown.
4. The message is populated — edit if needed, then send.

Examples:
• /hi → "Hello! Welcome to TechStore 👋 How can I help you today?"
• /hours → "Our store hours are Mon-Sat, 10am to 8pm."
• /order → "Please share your order number and we'll check it for you!"

Top Toolbar (inside a chat):
• 🤖 AI Toggle — Enable/disable AI for this specific chat.
• 🔚 End Session — Stop the current automation session for this contact.
• 📎 Attachment — Send images, videos, audio, or documents.
• 😊 Emoji — Insert emojis.

Message Tabs:
• Reply — Sends a normal WhatsApp message to the customer.
• Note — Saves an internal note visible only to your team (not sent to the customer).

Right Panel Actions:
• Assign Agent — Assign the chat to a specific team member.
• Change Stage — Update the contact's funnel stage without leaving the chat.
• Add Tag — Tag the contact for filtering later.